Acer V7-581P touchscreen functionality completely dissapeared.

xlolxapplex
xlolxapplex Member Posts: 4 New User

All right, so after I wiped and reinstalled Windows 10 64bit, the touchscreen completely dissapeared. I installed the HID Monitor driver, but no change. It isn't even listed in the Device Manager. In linux, it's not on lsusb either. Hardware issue?

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    If it was working right before you wiped it and installed Win 10, I doubt it is a hardware problem. Do you have recovery media you can load to test? Have you installed all of the Win 10 drivers for your product from our site?

  • xlolxapplex
    xlolxapplex Member Posts: 4 New User
    Thing is, I've also tried reinstalling Win7 and installing all of the drivers on your website. Touchscreen still not working. I don't have recovery media.
  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    Send me a PM and I will work with you on getting recovery media to test the hardware.