Aspire E5-571-563 Acer Portal

Bert11cat
Bert11cat Member Posts: 12 New User

After having to reinstall windows 8.1 back to factory default settings, my McAfee Antivirus refused to work. I had bought the LiveSafe Internet Suite and it resets itself back to the trial suscription and the options are not even available anymore. So then emailing their website I was given a page to choose, Reinstall product. But the next time I was ask to re-name my pc. Which I did and when trying to access the Acer Portal I am not given the NEW name so it's not really recognized. Just the old-name is there.  Can someone help. I don't know if I should uninstall this or what? 

Answers

  • TeresaHsu
    TeresaHsu Member Posts: 68 Troubleshooter

    Hi Bert11cat,

     

    After you renamed your device, you need to sign out Acer ID in Acer Portal and re-sign in. Then you can view new name of your device. You can refer to the attachment to know where see the new name of your device.

     

    1.jpg  1.jpg

     

    Acer Portal supports to sign up, in and out of the Acer BYOC Apps. You can also register your Acer product via Acer Portal. After you signs in Acer Portal, you can view and manage your Acer BYOC Apps devices which are signed in with the same Acer ID. You can also visit the Acer BYOC Apps Online Help for more information

     

    Hope it will help. If not, please provide us screenshot where didn’t recognize. Thank you.

     

     

    Acer BYOC Apps Support