Acer Aspire E571 No Sound

Captain_E-Wout
Captain_E-Wout Member Posts: 2 New User

Hello Fellow Acer Owners,

 

I have a problem with my Acer Aspire E571, my laptop is now 6 months old +- and a few day's ago the sound just stopped working at the speakers and audio jack...

When i put an hdmi in my laptop my monitor gets sound tough...

 

I tried to re install all drivers, bios updates, setting the main playback devices and even a full reset of the pc itself, but nothing works... i see the litle green bar going up and down at the realtek speaker to show that there is sound going on, but again i hear nothing.

 

I realy have no clue what is should do...

Someone help me Smiley Sad

 

Your Sincerely,

 

Ewout Groen

 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    you already did a good troubleshoot.....it's time to give Acer support service a call, you are still under warranty Smiley Happy

    I'm not an Acer employee.
  • Captain_E-Wout
    Captain_E-Wout Member Posts: 2 New User

    Thats true, but something tells me that i have to be able to fix it!

    i dont want to lose my laptop for 5 weeks i realy need it

    1. If it's under warranty I second the previous suggestion.
    2. I don't have same model as you, but if it' similar there is a speaker connector at the backplate.
    3. If laptop was ever opened in the past, you may check if it is still in place.