H257HU Randomly Turns Off And Then Turns On Again.

Phirax
Phirax Member Posts: 1 New User

Hi,

 

I have had an Acer H257HU monitor for about 6 weeks, and over the last 3 - 4 weeks it randomnly turns off and then on again (ei it turns off, then shows the boot acer logo, and then the energy rating logo the same as is turned on manually). The power supply unit temperature seems to be ok just warm, however I've noticed the front/bottom metal panel gets very hot (not to hot to touch but close). I have tested it with 3 video cards, and 3 PCs one being a laptop as well as ports DVI, Displayport and HDMI however the problem persists regardless of the combination I use. Is there perhaps a firmware update that might fix the problem or should I send the monitor back for a warranty service?

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    We don't have a firware available for download on this product. My best suggestion would be to seek warranty service on the product.