Hi. I can no longer use my laptop when it's plugged in--screen stays black. I'm on WIFI.

sirroger

I recently downloaded Windows 10 & this problem seems to have started since then.  Can anyone help?

laurent_14

First I would try a power reset.

laurent_14

Hello,

 

1. Which model do you own exactly?

2. Could you give me the first ten characters of the computer serial number (S/N)? Only the first ten.

sirroger

It's an Aspire.  First 10 of serial #NXMGRAA015.  Thanks.

laurent_14

For information, you own an Aspire E1-510 shipped with Windows 8.1 64-bit. Upgraded Windows 10.

 

1. Does your laptop work correctly with the battery?

sirroger

It works great on the battery.  As soon as I plug it in, the screen goes black.  When I unplug it, the screen comes back to life.

laurent_14

First I would try a power reset.

sirroger

Thank you so much--it worked!!

laurent_14

... Good news!