Hdd replacement

joyaldr
joyaldr Member Posts: 2 New User

I bought this e1-572-6829 a couple of years ago from Wal-Mart (first mistake).  It had no recovery disk or usb recovery at all.  Now, the HDD has failed and needs to be replaced, but I cannot install the new OS (Win 10).  Help!!

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    We don't ship recovery media with our computers because we give you the ability to create media or reinstall from a hidden partition. Obviously, since your drive has failed, the option to reload from the hidden partition is no longer available. You will need to install the original OS, then upgrade to Windows 10. You can order recovery media online at http://store.acer.com.