Examples: Monday, today, last week, Mar 26, 3/26/04

CB5-311 will not charge and stay on without plug

ToyotaTechToyotaTech Posts: 2Member

As I see most everyone who owns this model has this problem, its everywhere online. Of course mine is 1 month out of warranty. Acer are you going to stand behind your products and replace my battery? I will even install it if that helps. 

Answers

  • Acer-BlaynAcer-Blayn Posts: 2,326Moderator Skilled Specialist

    I am sending you a private message requesting additional information.

  • abelluabellu Posts: 1Member

    I'm having the same problem. The chromebook will not charge, and will only run if the charging cord is in. If the charging cord is unplugged the screen goes black. Help? Please?

  • ToyotaTechToyotaTech Posts: 2Member
    It's the battery, there junk. I bought one on ebay and installed. Only takes 10 minutes or less. If you order one just verify production dates.
  • ailuj820ailuj820 Posts: 3Member

    This is a slightly old thread, but I'm having the exact same problem. I followed the steps provided in this other thread to recalibrate my battery, but when AC power is unplugged from my Chrombeook, it immediately powers off.

     

    I am also just outside of my one year warranty and very frustrated. Can you - or another Acer Crew member - please help? 

  • Acer-BlaynAcer-Blayn Posts: 2,326Moderator Skilled Specialist

    We can certainly help with this. If the steps didn't fix it and it turns off when the AC adapter is unplugged, I suspect a hardware problem. Can you send me a private message with your serial number, mailing address and telephone number, so I can help you get the system fixed?

  • ailuj820ailuj820 Posts: 3Member

    Yes. And thank you.

  • ailuj820ailuj820 Posts: 3Member

    Update: Acer-Blayn provided the details I needed to ship my Chromebook in for repair. I ended up buying a replacement battery on Amazon. It was relatively simple to swap out, and my issue is now resolved.

  • angelacook21angelacook21 Posts: 1Member

    We can't get anything on the screen all of a sudden although equipment plugged in and lights showing any suggestions , cat help was pretty useless!

  • aquasport3aquasport3 Posts: 1Member

    Mine started doing the same thing and as with yours right after the warranty period ended.  Extremely dissappointed with the build and service thus far.  Did you ever find any resolution.  I enjoyed the chromebook, but not when I can't unplug it without it shutting down.

  • Acer-BlaynAcer-Blayn Posts: 2,326Moderator Skilled Specialist

    aquasport3,

     

    I replied to your PM.

Sign In or Register to comment.

Who's Online198

Acer-Harvey
Acer-Harvey
Acer-Manny
Acer-Manny
Angel1983
Angel1983
DougStamper
DougStamper
ems68
ems68
ErikAlvarez00
ErikAlvarez00
farhan
farhan
frevoredo
frevoredo
Huwil
Huwil
IVAN_PC
IVAN_PC
jeff_vineyard
jeff_vineyard
Jojosmom
Jojosmom
L000CK3D
L000CK3D
stephenN
stephenN
Valbet
Valbet
+183 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Announcements

Free 25 GB of Dropbox Space



Register your Acer device and get 25GB of space free for 1 year!

New Here?

Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.