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aspire s7 unknown device in Windows 10

After updating to Windows 10 pro, everything appears to work. However, device manager shows two "unknown devices": I have no idea what I might be missing: how can I find out?

30Jan2016.PNG

Answers

  • IronFlyIronFly Posts: 16,705ACE Trailblazer

    double click the unknow devices, choose Details tab, from the drop down menu, choose hardwareIDs, click the first string, then copy and paste it here.

    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • mosberghmosbergh Posts: 6Member

    Thanks for responding - here are the hardware-IDs:

     

    *KINONIWave

    KINONIVD

  • IronFlyIronFly Posts: 16,705ACE Trailblazer
    Accepted Answer

    i can't find any reference about it.....

    are you sure is not an USB connected device or a remote desktop software?

    https://www.google.com/search?q=*KINONIWave&ie=utf-8&oe=utf-8&gws_rd=cr,ssl&ei=uvCsVsalO8fSPdSTgcAH

     

     

    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • mosberghmosbergh Posts: 6Member

    Thanks for checking, and for mentioning 'remote desktop':

    I believe it has to do with EpoCam software I had installed on my Iphone and S7: it turns the Iphone into a webcam. This app is offered (c) Kinoni 2014 - so very close to the respective IDs.

     

    I find it strange that this would present as dysfunctional devices in device manager (although the app and related desktop viewer work fine)

     

    So, again, this must be it and I consider this inquiry closed successfully: many thanks again!

     

    Cheers

     

     

     

  • IronFlyIronFly Posts: 16,705ACE Trailblazer

    you welcome.

     

    Probably is listed as unknow because none of the devices are connected.

    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
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