Purchased this product a little over 3 weeks ago. Problems from the start. The touchscreen is not at all smooth. Trying to zoom in on pictures by pinching/spreading fingers on the screen is terrible. My experience with a competing brand was much better/smoother. Sometimes the touchscreen just doesn't seem to work at all. Then it will come back. Another issue is that my intel graphics driver continually crashes. This is my last resort before returning the product to exchange for a different brand. Please help.