Acer Chromebook 11-CB3 111 Black Screen, tried hard reset but didnt solve it

2»

Answers

  • Chumbibs
    Chumbibs Member Posts: 1 New User
    Was talking to my friends on discord and i looked away for a second and then the screen turned black. Light turns orange when charging but blinks blue whenever i try to restart or reset.
  • billsey
    billsey ACE Posts: 34,672 Trailblazer
    First thing to try is a long press of the power button, 15-30 seconds should force it off it's it's hung in a sleep mode. If that doesn't help and you are still in warranty, contact Acer support. If out of warranty then the next step is likely going to be a battery reset, which means opening the case up on your model.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
This discussion has been closed.