Acer Chromebook 11-CB3 111 Black Screen, tried hard reset but didnt solve it

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  • Chumbibs
    Chumbibs Member Posts: 1 New User
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    Was talking to my friends on discord and i looked away for a second and then the screen turned black. Light turns orange when charging but blinks blue whenever i try to restart or reset.
  • billsey
    billsey ACE Posts: 31,740 Trailblazer
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    First thing to try is a long press of the power button, 15-30 seconds should force it off it's it's hung in a sleep mode. If that doesn't help and you are still in warranty, contact Acer support. If out of warranty then the next step is likely going to be a battery reset, which means opening the case up on your model.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
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