restart doesn't work on M5-581T

Bre783
Bre783 Member Posts: 3 New User

I've tried disabling fast start, doesn't help.  When I tell it to restart, it shuts down.

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    What OS are you running?

     

    Did it ever restart?

     

    Have you tried a refresh of Windows or a recovery with retaining user data? 

  • Bre783
    Bre783 Member Posts: 3 New User

    I'm using Windows 10 OS

    It never will restart and now when I tell it to shut down, the screen goes off but the computer doesn't.

     

     

     

    Have you tried a refresh of Windows or a recovery with retaining user data? 

    I do not know how to refresh windows or what "recovery with retaining user data" means.

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    Try disabling fast startup to see if that helps. You can find instructions for this at acer.custhelp.com/app/answers/detail/a_id/37059

     

    You can refresh your OS using the instructions on http://acer.custhelp.com/app/answers/detail/a_id/37335

     

    Please let me know if this doesn't resolve your issue and we will look into other troubleshooting.