Acer E700 Cellphone Firmware Issue After Upgrade

hanekomacer
hanekomacer Member Posts: 2 New User

Hi there,

 

After upgrading my Acer E700 triple sim cellphone with the firmware on the website, my cellphone only show one sim card and not the other two. The firmware I downloaded was AV0K0.E39.1.017.00.EMEA.GEN2S Can you please assist me? My phone is the GEN2S so I don't understand this now. 

 

Thank you.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    you updated with the wrong ROM, the S version is single SIM, that's why you can see just one SIM now.

     

    if your E700 is the triple SIM version, you need to install a version without S at the end.

     

    so, to solve your issue (in a official way), you need to send your E700 to Acer service.

    I'm not an Acer employee.
  • hanekomacer
    hanekomacer Member Posts: 2 New User

    Hi there,

     

    Thank you for your response! Yes that is what I thought happened here. I am not really up for sending the phone for Acer. Where can I download the correct firmware? Can you provide a link perhaps?

     

    Thank you.

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    there's no link on the official support website, i will highlight this.

    I'm not an Acer employee.
  • chuck123009
    chuck123009 Member Posts: 1 New User

    how to fixed my e700 .i think the sensor is the poblem becuase i can't unlock my phone

    can you help me please?