I have a brand new Acer laptop, screen is dead, can't seem to get it started

nadjalink
nadjalink Member Posts: 1 New User

I have a brand new Acer laptop that was working till yesterday. Closed the lid and left it plugged in over night. today  screen is dead, can't seem to get it started

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Have you tried to check if battery is charged?

    connect it to the AC charger and check if you are able too boot.

     

    try also to long press power button and then try to power on normally.

    I'm not an Acer employee.
  • scrambler
    scrambler Member Posts: 127 Skilled Fixer WiFi Icon

    Have you tried to connect an external monitor, to confirm that it is indeed the screen which has a problem?

  • Donny-Z
    Donny-Z Member Posts: 3 New User

    Remove battery and connect directly with power adapter.

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    Please, which Acer model do you have (the complete model number or the first ten digits of the serial number please.

     

    Turn on and nothing happens at all ? Cannot even get into BIOS ?

  • Angie1
    Angie1 Member Posts: 37 Devotee WiFi Icon

    Unplugged and try to press the power button for at least 30 seconds. If you can see the ACER logo in the screen is not the screen that is damage. 

     :):)  Smile you don't when you are going to miss a tooth  =)=) 

    Like if you like my answer 
  • gottfrid63
    gottfrid63 Member Posts: 1 New User

    I have the same problem. Laptop has worked well for 5 months. Today it is impossible to start it. Totally dead. Only a blue LED is shining. I have tried to press the power button for very long time but that reset seems not to work. I cannot remove battery since it is build in and connot be removed.

    What to do?

  • scrambler
    scrambler Member Posts: 127 Skilled Fixer WiFi Icon

    If you have access to an external monitor, try conecting it to the laptop in case just the laptop grapgics is dead.