Serious help needed for serious problem Aspire 5532

melissa1989
melissa1989 Member Posts: 1 New User

Hello everyone! 

I wanted to ask if anyone has a clue how to recover an old password to unlock an older model Acer laptop - it's an Aspire 5532 series and belongs to my father. My dad used the laptop for years with no trouble. But then my mom died and since then he's had some trouble with it. Now I am unable to unlock the darned thing to even see what it up with it. My mom must have set up his password for him when she set up the computer but we cant find anything written down and he has no idea. Also, it asks for a disc or a flash drive and the original disk is probably lost and/or long gone. Any ideas? I have tried calling tech support but since it's out of warranty, I'm not having much luck. This little laptop is my father's main source of entertainment and buying a new one isn't really in his budget. If someone has any ideas, please respond! Thank you all so much for your time and consideration. 

Melissa

 

Answers

  • JackE
    JackE ACE Posts: 45,198 Trailblazer

    >>>My dad used the laptop for years with no trouble>>>then he's had some trouble with it.

     

    Can he describe the trouble?

     

    Jack E/NJ

    Jack E/NJ