Examples: Monday, today, last week, Mar 26, 3/26/04

Gateway P-6825 Laptop, when I power up it says Enter Primary Master HDD user Password, HDD is locked

Rictech1Rictech1 Posts: 4Member

I am working on a friends Gateway P6825 Laptop, somehow the HDD got locked. The owner does not know how to go into the BIOS to set a HDD password, I have been a PC tech for many years and this is my first encounter with this. I did some research, most say contact manufacturer, or they will not help because they think the unit is stolen. I can guarantee it is NOT.

 

I tried removing the CMOS battery, tried recovering the files with an external drive reader, it shows unallocated space on the disk, and shows it is not initialized. 

 

I saw some strange fixes that I did not think were a good idea, shorting out the CMOS with a jumper wire, inserting a Vista disk, and doing a Hot swap (while powered up) with the HDD...that could cause other issues, mess up other HW I do believe. 

 

The owner purchased a new unit, and just wants to recover data. He told me he had the HDD replaces a while back, not sure how to proceed.

 

Thanks in advance for any info...

 

Rick

FAQ & Answers

  • IronFlyIronFly Posts: 18,069ACE Trailblazer
    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Rictech1Rictech1 Posts: 4Member

    The owner did not set an HDD BIOS PW. ( He does not hav the knowlege to do so )

     

    We do not know how a PW was set to be required in the BIOS, so we have no idea what the PW would be.

  • IronFlyIronFly Posts: 18,069ACE Trailblazer

    please press F2 at boot to enter BIOS and check on security tab if HDD password is frozen or other.

    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Rictech1Rictech1 Posts: 4Member

    I left a message with the owner that I have some follow up info for him. He has posession of the unit, and I thank you for the link, and I will also try the f2 and check when I get the unit back to work on further.

     

     

    THANKS !  Will keep this thread open for updates !

  • Rictech1Rictech1 Posts: 4Member

    Update !

     

    I spoke with the owner at church on Sunday, He is supposed to contact me today, and he has decided to drop it off to my lab so I can work on it till i figure it out.

     

    I look forward to the help to figure this out, this in my current whate whale!Robot tongue

     

     

Sign In or Register to comment.

Who's Online166

andresfaj
andresfaj
Bigguy65
Bigguy65
bmcd
bmcd
BossFloyd
BossFloyd
brainz2use
brainz2use
deepakgupta191199
deepakgupta191199
Dizeegee71
Dizeegee71
Hhogan26
Hhogan26
imclyde
imclyde
JEWEL
JEWEL
keith88250
keith88250
Ratzilie
Ratzilie
rkietn
rkietn
sri369
sri369
SuburbanSteve
SuburbanSteve
xapim
xapim
+150 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Announcements

Acer Community is now available in French! We are delighted to announce the addition of French to the list of supported languages in order to reach more users and expand on our mission to break the barriers between people and technology. You can access the French community from the drop down language menu located next to your username on the top right corner.


Participez aux discussions !

New Here?

Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Intel Extreme KAtowise 2019
Predator Join the forum discussions on our
Predator line of products.
Find out about the Acer ACE program.