KA270H - No sound using HDMI. No separate Audio - How to solve?

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SOHO
SOHO Member Posts: 2 New User
edited March 2023 in 2017 Archives

I was just told by Tech Support that ACER does not support the HDMI standard and I cannot get sound via that cable.  I would have to change down to VGA (that's ancient technology and dinosaur 640x480 video resolution).  Ridiculous!  Is there a solution or do I return all the monitors I just bought for my small business?

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
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    Hi SOHO,

     

    I would like to see if I can help out with this, could you elaborate a little more on the issue you are experiencing? Would you also please provide the first 10 characters of the serial number so I can use that to pull up more information?

  • Highenduser
    Highenduser Member Posts: 2 New User
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    Justin,

     

    Does the KA270H monitor have speakers?  

     

    How do we get sound with HDMI?  This is kind of important.

     

    M/N: KA270H

    S/N: Edited to comply with community guidelines.

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
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    Highenduser,

     

    The serial number is alphanumeric, I just need the first ten characters of that one to look up the features. I believe you provided the SNID (11or 12 numeric), which will also present the features, but that should be sent in a private message and not posted publicly. Smiley Wink

  • vsm330
    vsm330 Member Posts: 1 New User
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    is there an answer for this???

  • andrewrowlands
    andrewrowlands Member Posts: 1 New User
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    did this error ver get fixed?

    I am having the same issue and cannot get sound through my monitor which I thought was a little peculiar...

  • Highenduser
    Highenduser Member Posts: 2 New User
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    There are no speakers in this monitor.
    Wire sound separately.