C720 hinge failure

jso92

Dear Acer,

Unfortunately, I've begun to notice my right display hinge coming loose on my C720 4GB. When I push down on it, it makes a noticeable snapping noise. Your company has built an amazing product, however its build quality suffers dramatically by simple design flaws such as this. I have never dropped my chromebook and besides normal-light wear and tear, the chromebook is in superb condition. However, after approximately only a year and half of use, has begun to literally fall apart.

I understand laptop hinges have been an issue for 20+ years as noted by Acer technician Acer-Blayn here: http://community.acer.com/t5/Legacy-Laptops-and-Netbooks/Acer-laptop-LEFT-side-Screen-hinge-Problem/td-p/296148 and yet this design flaw continues to exist 20 years later! One would think, if this design flaw has continously been an issue, would be addressed in all models, especially those marketed towards a lower income demographic. Acer, you have built a great product but why do I have to purchase another one after a year and half of use...  

Cory-Acer

Hi jso92,

 

I'm sorry to hear that you're running into issues with hinge. I can certainly understand the frustration, however, as Blayn mentioned hinges have been failing on clamshell notebooks for as long as they've been built, and that's not just related to Acer. Unfortunately, the hinge is the weak point in a folding process that also has to be a hollow enough to allow for wires to pass through and not krinkle them. They take all the stress created when opening the device, but it also has to be capable of moving to allow anyone (think children) to open it. I know we've continued to make improvements and modifications to the way hinges work, but if someone was to come up with a way to prevent hinges from failing the way they've done in the past, they would extremely wealthy.

 

We do have repair options available if you're interested in those, it may be more viable than having to entirely replace the unit.

 

Thanks,
Cory