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Black Screen on startup - Acer Aspire AZC-700G-UW61

grumpagrumpa Posts: 3Member

Any fix for Black Screen with white cursor? Brand new PC.

FAQ & Answers

  • IronFlyIronFly Posts: 18,006ACE Trailblazer

    try this:
    at boot press ALT+F10 or after entering your password to login, keep pressing Shift key, this will start Acer/windows recovery.
    From the Recovery screen
    Click on Troubleshoot.
    Click on Advanced Options.
    Click on Startup Settings.
    Click on Restart.
    The PC will now reboot to the Startup Settings screen.
    Press 4 to Enable Safe Mode as prompted.

     

    once in Safe mode, go to Device manager, click on Display adapters, right click on your VGA and choose uninstall(tick to uninstall software too).

    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • grumpagrumpa Posts: 3Member

    Thanks for the reply and information. Please help me understand what the procedure actually does ...

     

    It appears that after booting into Safe Mode you uninstall the Intel Graphic HD drivers and software (which is replaced on re-boot by generic Microsoft Display drivers). But then when a Windows 10 Automatic Update takes place, the generic Microsoft drivers are immediately replaced with Intel Graphic HD drivers. Isn't that going back to the same drivers/software we just uninstalled?

     

    Thanks.

  • IronFlyIronFly Posts: 18,006ACE Trailblazer

    yes probably will be replaced by the same driver but probably your issue is due to some corrupted VGA driver.

     

    if you want to prevent windows 10 to update your drivers automatically:

    http://www.tenforums.com/drivers-hardware/14494-disable-automatic-driver-installation-windows-10-a.html

    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
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