Aspire xc-704g constant BSOD (2-5 times a day)

Jayden

This is a brand new computer, and I've been getting a lot of blue screens from the day i got it.

 

 

All of them point towards the windows NT kernel file (ntoskrnl.exe), and usually have another driver causing it (the last BSOD was caused by ntoskrnl.exe, and tcpip.sys).

 

Is there a way to solve this without having to get a whole new system, or buying anything?

 

 

Here's the latest blue screen report : "010316-20000-01.dmp    1/3/2016 3:32:50 PM        0x00000139    00000000`00000003    ffffd001`e63b0d40    ffffd001`e63b0c98    00000000`00000000    tcpip.sys    tcpip.sys+66100    TCP/IP Driver    Microsoft® Windows® Operating System    Microsoft Corporation    10.0.10240.16384 (th1.150709-1700)    x64    ntoskrnl.exe+14f4d0                    C:\Windows\Minidump\010316-20000-01.dmp    2    15    10240    140,617    1/3/2016 3:33:39 PM"   

-Justin

Jayden,

 

Sorry to hear that you are having problems with the desktop, here are a couple suggestions that might help.

 

Perform a system restore to the earliest possible date.

Perform a refresh.

Perform a reset.