I am from India. i am unable to register laptop as it says " invalid serial number ".

simha
simha Member Posts: 1 New User

I bought this acer aspire S1002 fron an online store in India. when I tried to register at acer website it says the serial numner is invalied. my serial number is an 18 digit number instead of 22 or 12 as the acer mentioned. I even checked this at system BIOS and thorugh acer Identity tool. in all the cases I found my serial number the same. I afried that the product is a fake one. what to do. I wrote to acer custemor care but got not replied.

Answers

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Hi simha,

     

    Could you send me a private message with the Serial Number your seeing as well as your contact information? Contacting support is the correct path, and I'm sure they may be doing a bit of catch up with the new year but I'll be glad to take a look as see if I can help get you to the right team.

     

    Thanks,
    Cory