Acer Aspire E15 E5-571-589Q Black screen

femi_11
femi_11 Member Posts: 1 New User
edited September 2023 in 2019 Archives
Hi, my Acer laptop powers on and after putting in my password details, all it displays is a black screen with the white mouse cursor. This started happening when I downloaded the free Windows10 although it had happened a few times in the past while I still used Windows 8 but it always came on after a while.

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    femi_11,

     

    You could try a refresh to see if that helps, but it sounds like either the hard drive is getting full and it is having problems, or it is having a hardware problem. If you have not checked, see how full your "C" drive is getting, if it is full and the "D" drive is empty, think about saving your documents, music, photos, etc. to the "D" drive instead of "C".

     

    Hopefully it is just that, if not, I'd say a refresh is the best place to start, which these steps would be your best bet.

  • James1963
    James1963 Member Posts: 1 New User
    Hi, My screen is broken, I want to replace it, please tell me whether it has 30 pin LCD or 40 pin LCD?