liquid jade not switching on

Mercia
Mercia Member Posts: 2 New User

I've purchased a new Liquid Jade handset and it won't switch on out of the box. I've charged it overnight and still not switching on. There is no nano sim or SD card in the phone at the mo - I want to set it up ion my wifi connection first.

 

The power and vol up buttons used seperately or together for 1/2/5/10/15/30seconds achieve nothing. I've also connected it to the laptop's USB port but that didn't help start it either.

 

Do I need to take the phone back to the vendor?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    notification LED color is blue during charge?

    I'm not an Acer employee.
  • Mercia
    Mercia Member Posts: 2 New User

    yes, blue during charging on both wall charger and USB via laptop. When I remove the cable the light goes off. My Samsung LG goes green when fully charged which hasn't happened on the Jade.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    take it to the vendor, Blue light during charge is a battery controller issue.

    I'm not an Acer employee.