Windows 10 access to Advance Boot blocked by required password

jonbee
jonbee Member Posts: 1 New User

Hi Guys, I'm new to this Forum and I'm called JonBee. I have a new Aspire Es-15, Windows 10, Trying to access Advace Boot. Two methods listed in Acer Support, But when I go through each method I'm blocked by blue window asking for Enter current password. I've tried my own password but I get fail in window. Can anyone help please.

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    jonbee,

     

    It sounds like there is a password restricting that area for sure. Sadly, if you do not know the password or what you are typing is not working (make sure caps lock is not on when typing) you would have to reset the BIOS most likely to remove the password.