Text Disapperaing, Webpages Reseting

Lamf77

 

I bought my wife an Acer Aspire 5560-7402 on Newegg about 7 months ago.  Here is the issue.

Ever since the computer was new, my wife claims text is just disappearing.  She can be typing on Facebook, an email, word document, online job

application etc and the text or all her work will suddenly disappear.  She can be on the internet on a web page and the computer will all of a sudden jump back to the Google start page with no forward button to go where she was just viewing.  It was not happening a lot, but because she is filling out online job applications, it is happening more frequently.

I have run several malware and anitvirus scans.....nothing.  Tried adjust the power setting and nothing, she says it is still happening.

I thought it could possibly be a hardware issue?  I am no expert, but if the memory was bad, could it be causing this quick mini-crashes?

Could a stick of ram gotten loose when the computer was shipped, hence the issue ever since it was new?

My next step was to find a memory program that could maybe text for a problem.  Or, will I need to open up the machine and reseat the memory sticks?

At this point any advice is welcome.

Mike

 

I sent the question after registering the machine for warranty. Not sure how helpful Acer will be.  Anytime you can not find a contact phone number I worry...lol.

Travis-Acer

It sounds as if she may be accidentally hitting the touchpad with her wrist or palm while typing.  Please see this helpful article: https://acer.custhelp.com/app/answers/detail/a_id/5700/