Examples: Monday, today, last week, Mar 26, 3/26/04

Acer Aspire E5-571 Acer Care Center

thenrythenry Member Posts: 17

Hi. I cannot download Acer Care Center for some reason. I have tried via wired and wireless connectivity with no joy. The AcerCareCenterCheckTool prompts Download failed. Please check your network connection and try again. I have tried run as admin, troubleshoot compatibility to which it fails each time. The only thing that does change is when running the program sometimes it prompts Your model is supported. Do you want to download Acer Care Center? to which I press Yes then downloading... dots keep moving until Download failed. Please check your network connection and try again. appears. Is there a direct link to the actual setup file?

 

Also just to note. I found W10 run a lot smoother when I previously installed W10 carrying over apps etc. from 8.1. This fresh install if you like, upgrade carrying over nothing has killed boot times which were considerably faster previously. Have I lost any vital software, drivers etc. carrying over nothing then manually installing drivers from Acer supports site?

Best Answer

  • thenrythenry Posts: 17
    Accepted Answer

    I finally found a soluation after months of wondering why this is happening. It's my Virgin Media connection, the modem/router as when I connected to my phones wifi, teethering, Acer Care Center instantly updated so something within Virgin Medias network is blocking connectivity. I did try the Virgin Media's router as cause by diabling firewall etc. but with no joy I gave up but didn't try another connection until just now with tethering where as stated problem is sorted. I will report this to Virgin Media and post back anything relevant to this.

FAQ & Answers

  • philetusphiletus ACE Posts: 4,487 Pathfinder

    Are you trying to download and install Acer Care Center because you lost the recovery partitions?

    If they are gone, nothing you can download will put them back.

    You will need to go to the Acer store, click ERECOVERY and purchase restore media.

     

  • JordanBJordanB ACE Posts: 3,670 Pathfinder
    I'm not an Acer employee.
  • thenrythenry Member Posts: 17

    philetus No I can go back to factory defaults. I haven't wiped the drive during the upgrade to W10. I merely didn't take anything that's all so W10 installed as it would without any third party software, drivers etc. I don't think I need to purchase recovery but thank you for the heads up.

     

     

    JordanB I'm trying using that tool with no joy. It cannot seem to use the internet connection. I had this problem on 8.1 too when opening Care Center and clicking on check for program updates. It's always been hit and miss. Any chance Acer can fix this. Connectivity to Acer Care Center program updater for said needs of updating or downloading and installing using AcerCareCenterCheckTool.

     

    I'm not a fan but thank you. I use MPC-HC.

  • philetusphiletus ACE Posts: 4,487 Pathfinder

    You should probably go ah with another install. The coopy of Win 10 could be corrupted a littleso, use this tool and download a fresh copy.

    https://www.microsoft.com/en-us/software-download/windows10

  • thenrythenry Member Posts: 17

    No problems with the install as far as I'm aware. There may be issues with not carrying over apps, settings from factory defaults, Acer install of 8.1 I'm not sure. Can Acer please take a look at the Care Center. I've had issues previously as mentioned on Windows 8.1. It wasn't an issue downloading the program using AcerCareCenterCheckTool as the program was already on the machine but manually updating using Acer Care Center, it couldn't gain connectivity consistently. It was always hit and miss. Now I'm having no joy whatsoever downloading the program using the AcerCareCenterCheckTool. I haven't got Acer Care Center installed on the machine.

  • ianwukianwuk Member Posts: 17

    Did you manage to fix this issue?  I am having the same problem.

  • thenrythenry Member Posts: 17

    Hi. Yes I did by obtaining restore discs from Acer. There was an attempt at a workaround by attempting to create restore media via the already recovery partition on the HDD/SSD here > http://community.acer.com/t5/E-and-M-Series-Laptops/Acer-Aspire-E5-571-Factory-Defaults-From-Fresh-Windows-10/m-p/401214 < but I couldn't complete the steps and instead as mentioned obtained hard copy recovery discs from Acer. Good luck Smiley Happy

  • thenrythenry Member Posts: 17
    Accepted Answer

    I finally found a soluation after months of wondering why this is happening. It's my Virgin Media connection, the modem/router as when I connected to my phones wifi, teethering, Acer Care Center instantly updated so something within Virgin Medias network is blocking connectivity. I did try the Virgin Media's router as cause by diabling firewall etc. but with no joy I gave up but didn't try another connection until just now with tethering where as stated problem is sorted. I will report this to Virgin Media and post back anything relevant to this.

  • ahmedgehadahmedgehad Member Posts: 1

    I tried multiple networks but it didn't work

Sign In or Register to comment.

Who's Online149

404rishabh
404rishabh
AILBangalore
AILBangalore
auto4455
auto4455
Basil_ar
Basil_ar
brummyfan2
brummyfan2
GAMING6698
GAMING6698
GLOGLO
GLOGLO
harshgupta718
harshgupta718
MarkC07
MarkC07
Ninjakitty844
Ninjakitty844
ralppp
ralppp
SaschaL
SaschaL
shalomsam17
shalomsam17
StevenGen
StevenGen
VeganCzech
VeganCzech
Vyshak
Vyshak
yesmaybe
yesmaybe
+132 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos

Member Highlight

We want to recognize GAMING6698's dedicated efforts in the Acer Community. GAMING6698 has become one of the main collaborators since joining the Community in November of 2019.
On behalf of all our users and the Acer Team, we thank you for your dedication!

Total Posts and Comments: 2951

Total Points:5087

Total Accepted Answers: 254

GAMING6698 Mainframe Wrangler