I need to reset my Aspire to factory default settings and am trying to create a USB drive for a recovery method. However, this is not working and when I click the relevant help section on the Acer website I am told to go to the drivers and manuals section of the Acer website, enter my serial number then click on the patch tab to download a file called. 'Fix windows8 recovery issue by USB flash Driver'.
The file does not appear under under the patch tab and therefore I am left in the same situation. I need to get this factory reset done before Acer refuses to honour my warranty which they have agreed to do up until now as a goodwill gesture.