Is it possible to acquire a factory image for my laptop?

keithchambles
keithchambles Member Posts: 2 New User

I have a laptop from acer that was infected with a virus, but I would like to restore the device back to the factory image. Up until recently, I was unaware that there was not a recovery disc provided with the computer or a recovery partition, is it  possible to get a recovery image? Either from someone with the exact same module or from Acer? 

Is there no way to get help from Acer, even though it is not in warranty? I have an Asus as well and they were able to provide online chat support for the life of my laptop, what's up with Acer being greedy!

 

EDIT: I realized I probably haven't gotten an answer because the answer to this is in the KB, however when I attempt to acquire the recovery media for my SNID, it tells me there is no RCD available, so I would still like to know if there is a way to get the image from someone who has the same laptop? 

 

Laptop Model is: Aspire Timeline 1810TZ-4174

 

Thanks,

 

Keith

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