Not getting windows 8.1 along with newly replaced hard didk

akhilesh84
akhilesh84 Member Posts: 1 New User

My name is[edited for privacy] I purchased Acer Aspire E3 Celeron Dual Core (4th Gen) - 11.6 inch, 500 GB HDD, 2 GB DDR3 Laptop. I register a complain regarding boot issue. The Serial number
[edited for privacy]

 

It has boot issue due to which i register complain against this.

My complain id is [edited for privacy]. The local service center situated in city:- Raipur, state:- Chhattisgarh is telling me that we have to replaced the hard disk, but you won't be getting Genuine windows 8.1 again. How is that possible, I purchased the laptop along with Genuine Windows 8.1 operating system and now after repair i will not get the windows 8.1. 

 

Please let me know whether i will get the same as i mentioned above.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    you have 2 options:

    1) buy the original Acer erecovery media that will install windows 8.1 with Acer applications and drivers;

    Acer recovery media
    if you are in the US you can buy it:
    https://store.acer.com/en-us/extended/recovery/

    if you are outside the US, you must call/email your regional Acer support service:
    http://www.acer.com/worldwide/support/

     

    2) download for free from Microsoft website, windows 8.1 media and install it, the product key will be read automatically from the BIOS, the only downside is that you will need to download and install by yourself drivers and Acer applications if needed.

    http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media

     

    it's up to you, in both cases, you will have a genuine windows 8.1 copy.

     

     

    I'm not an Acer employee.
  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Hi akhilesh84,

     

    I've highlighted this issue to our team in your region. They're reviewing your issue and I've provided what information you have so they can reach out and assist.

     

    Thanks,
    Cory