My z500 was stuck on bootloop after an official update prompted on my phone please HEELP!

rovelsoler
rovelsoler Member Posts: 5 New User

y z500 was stuck on bootloop after an official update prompted on my phone please HEELP!

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    you need to wipe it to factory, so probably you will loose all your personal data.

     

    • Power off your device.
    • Boot in recovery mode by pressing and holding Volume Down and Power Button at the same time.
    • Release all buttons when the Acer Liquid Z500 screen flickers and in a few seconds the Recovery screen will appear.
    • then select wipe cache/factory data reset
    • at the end of process, choose reboot 

     

    I'm not an Acer employee.
  • rovelsoler
    rovelsoler Member Posts: 5 New User

    thanks iron fly but still its stuck on bootloop any suggestion?

     

     

    P.S 
    its always on recovery mode

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    if is stuck to recovery and boot loop, something went wrong during update.

     

    you have a last chance before sending to Acer support service:

    http://us.acer.com/ac/en/US/content/drivers/5579;-;Z500

     

    select android kitkat 4.4 from the operating system dropdown menu, click on OS tab and (if you can remember) download the correct file.

     

    once downloaded, check if the zip file contains another zip file, so unzip it, if not leave it as it is and copy to a microSD, put the microSD on your phone, boot to recovery and select to update using .zip file.

     

    cross your fingers.

    I'm not an Acer employee.
  • rovelsoler
    rovelsoler Member Posts: 5 New User

    Well ive found AV0K0.Z500.1.003.00.AAP.CUS4 BUT mine was AV0K0.Z500.1.004.00.AAP.SMC is that img compatible of what is written on recovery mode?

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    you can't do pretty much with only the kernel, at least if you are not a rom "cooker".

     

    by the way, as i wrote you, if you choose android KK from the operating system, the zip files are under OS tab.

     

    Screenshot (1).png

    I'm not an Acer employee.
  • rovelsoler
    rovelsoler Member Posts: 5 New User

    Well ive found AV0K0.Z500.1.003.00.AAP.CUS4 BUT mine was AV0K0.Z500.1.004.00.AAP.SMC is that img compatible of what is written on recovery mode?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Nope, the roms are incompatible, probably yours is a customized version for a network provider.

     

    you can only send it to Acer support service.

    I'm not an Acer employee.
  • rovelsoler
    rovelsoler Member Posts: 5 New User

    how can i send it to acer support?