Power off

mjoanobrien
mjoanobrien Member Posts: 1 New User
I have followed all of The procedures for powering off but my screen still shows the twirling dots and 'shutting down'. I have tried holding down the power button, it appears to shut off, but when I turn it in again the same screen appears. I can't get into my computer.

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    It is helpful to let the community know the following:

    What computer do you have?
    What operating system is on the computer?

    Do you have any error messages?

  • Leho
    Leho Member Posts: 525 Mr. Fixit WiFi Icon

    Acer-Thomas

    I have the same problem with my Aspire 5720-4680, running Vista. About half the shutdown attempts get hung up (ie hours and counting) on the 'shutting down' screen.  Ultimately, I end up unplugging from power and then removing the battery. After this the next startup works normally. 

    Is there a more elegant procedure for completing the shutdown, other than my crude brute force desperation?

    Leho

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