please can someone give me advice on resetting my old notebook to factory reset cant remember passwo

PHILIP67
PHILIP67 Member Posts: 4 New User

PLEASE can someone please help me with advice i want to reset my old acer notebook to factory settings  all i keep getting is asking for my password which i cannot remember what it was it keeps giving a hint saying my grandfather i have been through every option on my grandfather no good.also my problem also cant give serial number its no longer visable   please please can someone help me please.

                                         philip 67

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,354 Trailblazer

    Hello Philip,

     

    1. You'll find the serial number in the bios setup utility.
      When you start up the notebook and you see the Acer logo, press [F2].
      Note it and exit without saving.
    2. Do you restore the system from DVD (erecovery media) or HDD (ALT+F10)?
    3. What model does she own exactly? OS intalled?
    France
  • Sam432032
    Sam432032 Member Posts: 12 New User

    You can try, when you turn on your computer spam f7 or f8 and it will bring up a full system restore panel.

    Hope this helped.

    S

  • PHILIP67
    PHILIP67 Member Posts: 4 New User

    thank-you for your advice and help thankfully my brother-inlaw was able to reset my laptop now it is like a new laptop.it helped that my broth-inlaw worked in computers so thanks to him i now have a now laptop.one piece of advice though be wary of those people who say they can put it right that is rubbish also the discs they sent were rubbish according to my brother-inlaw so please everyone be sure who you ask for advice