Aspire XC-605 weird behaviour

tazzer
tazzer Member Posts: 24 New User

Hi,

 

I have upgraded my XC-605 to an i5 from i3 and from 6GB to 16GB ram. it was afresh OEM install of 8.1 Home upgraded to 10 Home (x64).

 

Hardware installed was:

 

Intel i5 4460 Quad Core CPU (3.20GHz, 6MB Cache, 84W, Graphics, Turbo Boost Technology, Socket 1150)

Kingston D1G64K110 8GB 1600MHz Non-ECC

 

The BIOS has been flashed to the lastest (B4 or whatever it is from B3).

 

The issue now is if I exit the BIOS or select restart from the OS the PC won't restrat. It exits Windows cleanly and then switches of the display (get the analg/DVI message) and the HD stops etc. Booting the PC into the BIOS does the same when you exit and save the BIOS.

 

Loaded BIOS defaults, makes no difference.

 

The PC does boot fine (and quickly), runs fine, CPU sits about 48c constandly and all the cores are fine, can run VM's fine.

 

In desperation I wiped the machine and did a fresh OEM build of 8.1 (x64) home, upgarded to 10 again but same thing. Also during the upgrade reboots I had to power down when the monitors turned of but the process ran through with no issues.

 

I'm at a total loss. Kicking it didn't help either.

 

Has anyone seen this behaviour before? the machine runs fine but I cannot reset with is unsettling and I worry it will eventually lead to other issues.

 

Can anyone help? I'll send beer money via paypal if anyone can sort this Smiley Wink

«1

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    have you already tried to turn off fast start-up from windows power options?

     

    http://www.tenforums.com/tutorials/4189-fast-startup-turn-off-windows-10-a.html

     

    also check drivers and update to the latest version available.

    I'm not an Acer employee.
  • tazzer
    tazzer Member Posts: 24 New User

    Hi,

     

    Since exiting the BIOS was doing it as well I assumed it wasn't an OS issue.

     

    I disabled the Fast Start in the BIOS but I'll do in the OS later and see if helps.

     

    Thanks

  • tazzer
    tazzer Member Posts: 24 New User

    Hi,

     

    I updated all the drivers to acer latest and disabled fast start as suggested but I still have the exact same behaviour.

     

    Any BIOS settings I should check?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Any USB peripheral connected?

     

    I'm not an Acer employee.
  • tazzer
    tazzer Member Posts: 24 New User

    Hi,

     

    No USB drives or devices. The only thing that's connected is a wireless logitec keyboard and mouse dongle and that seems to worked fine since I got the PC and didn't affect restarts when I initially installed Win10.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    can you check under Event viewer any error or warning, when you try to reboot and the system hangs?

    I'm not an Acer employee.
  • tazzer
    tazzer Member Posts: 24 New User

    Hi,

     

    I cleared the event logs and rebooted and nothing to indicate anything is going on at all. When you exit the BIOS the disk light doesn't flash at all. Same happens when you reboot. Totally stumped on this one as teh machine works fine except you can't reboot from OS or BIOS. Wondering if putting the i3 back in just to test is a worthwhile process.

     

    Log Name:      System
    Source: Microsoft-Windows-Ntfs
    Date: 13/10/2015 23:16:48
    Event ID: 98
    Task Category: None
    Level: Information
    Keywords: (2)
    User: SYSTEM
    Computer: PC-XXXXX
    Description:
    Volume C: (\Device\HarddiskVolume4) is healthy. No action is needed.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Ntfs" Guid="{3FF37A1C-A68D-4D6E-8C9B-F79E8B16C482}" />
    <EventID>98</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2015-10-13T22:16:48.368415200Z" />
    <EventRecordID>1119</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="168" />
    <Channel>System</Channel>
    <Computer>PC-XXXXX</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="DriveName">C:</Data>
    <Data Name="DeviceName">\Device\HarddiskVolume4</Data>
    <Data Name="CorruptionActionState">0</Data>
    </EventData>
    </Event>

    Log Name: System
    Source: Microsoft-Windows-FilterManager
    Date: 13/10/2015 23:16:46
    Event ID: 6
    Task Category: None
    Level: Information
    Keywords: (70368744177664)
    User: SYSTEM
    Computer: PC-XXXXX
    Description:
    File System Filter 'Wof' (10.0, ?2015?-?08?-?06T03:13:43.000000000Z) has successfully loaded and registered with Filter Manager.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-FilterManager" Guid="{F3C5E28E-63F6-49C7-A204-E48A1BC4B09D}" />
    <EventID>6</EventID>
    <Version>1</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000000</Keywords>
    <TimeCreated SystemTime="2015-10-13T22:16:46.954907100Z" />
    <EventRecordID>1118</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>PC-XXXXX</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="FinalStatus">0x0</Data>
    <Data Name="DeviceVersionMajor">10</Data>
    <Data Name="DeviceVersionMinor">0</Data>
    <Data Name="DeviceNameLength">3</Data>
    <Data Name="DeviceName">Wof</Data>
    <Data Name="DeviceTime">2015-08-06T03:13:43.000000000Z</Data>
    <Data Name="ExtraInfoLength">196</Data>
    <Data Name="ExtraInfoString">{ "flags" : "0x00000010" , "registration_version" : "0x00000203" , "tx" : true , "sections" : false , "frame" : 0 , "class_name" : "FSFilter Compression" , "instances" : [["40700","0x00000000"]] }</Data>
    <Data Name="FilterID">{02000000-0002-0000-A9FB-83D90406D101}</Data>
    </EventData>
    </Event>

    Log Name: System
    Source: Microsoft-Windows-FilterManager
    Date: 13/10/2015 23:16:46
    Event ID: 6
    Task Category: None
    Level: Information
    Keywords: (70368744177664)
    User: SYSTEM
    Computer: PC-XXXXX
    Description:
    File System Filter 'FileInfo' (10.0, ?2015?-?07?-?10T04:14:57.000000000Z) has successfully loaded and registered with Filter Manager.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-FilterManager" Guid="{F3C5E28E-63F6-49C7-A204-E48A1BC4B09D}" />
    <EventID>6</EventID>
    <Version>1</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000000</Keywords>
    <TimeCreated SystemTime="2015-10-13T22:16:46.954300600Z" />
    <EventRecordID>1117</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>PC-XXXXX</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="FinalStatus">0x0</Data>
    <Data Name="DeviceVersionMajor">10</Data>
    <Data Name="DeviceVersionMinor">0</Data>
    <Data Name="DeviceNameLength">8</Data>
    <Data Name="DeviceName">FileInfo</Data>
    <Data Name="DeviceTime">2015-07-10T04:14:57.000000000Z</Data>
    <Data Name="ExtraInfoLength">192</Data>
    <Data Name="ExtraInfoString">{ "flags" : "0x00000010" , "registration_version" : "0x00000203" , "tx" : false , "sections" : false , "frame" : 0 , "class_name" : "FSFilter Bottom" , "instances" : [["45000","0x00000000"]] }</Data>
    <Data Name="FilterID">{02000000-0001-0000-A9FB-83D90406D101}</Data>
    </EventData>
    </Event>

    Log Name: System
    Source: Microsoft-Windows-Kernel-Boot
    Date: 13/10/2015 23:16:46
    Event ID: 30
    Task Category: None
    Level: Information
    Keywords:
    User: SYSTEM
    Computer: PC-XXXXX
    Description:
    The firmware reported boot metrics.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Boot" Guid="{15CA44FF-4D7A-4BAA-BBA5-0998955E531E}" />
    <EventID>30</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2015-10-13T22:16:46.476194700Z" />
    <EventRecordID>1116</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>PC-XXXXX</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="ResetEndStart">0</Data>
    <Data Name="LoadOSImageStart">10211</Data>
    <Data Name="StartOSImageStart">10263</Data>
    <Data Name="ExitBootServicesEntry">12180</Data>
    <Data Name="ExitBootServicesExit">12189</Data>
    </EventData>
    </Event>

    Log Name: System
    Source: Microsoft-Windows-Kernel-Boot
    Date: 13/10/2015 23:16:46
    Event ID: 32
    Task Category: None
    Level: Information
    Keywords:
    User: SYSTEM
    Computer: PC-XXXXX
    Description:
    The bootmgr spent 0 ms waiting for user input.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Boot" Guid="{15CA44FF-4D7A-4BAA-BBA5-0998955E531E}" />
    <EventID>32</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2015-10-13T22:16:46.476122800Z" />
    <EventRecordID>1115</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>PC-XXXXX</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="BitlockerUserInputTime">0</Data>
    </EventData>
    </Event>

    Log Name: System
    Source: Microsoft-Windows-Kernel-Boot
    Date: 13/10/2015 23:16:46
    Event ID: 18
    Task Category: None
    Level: Information
    Keywords:
    User: SYSTEM
    Computer: PC-XXXXX
    Description:
    There are 0x1 boot options on this system.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Boot" Guid="{15CA44FF-4D7A-4BAA-BBA5-0998955E531E}" />
    <EventID>18</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2015-10-13T22:16:46.476078500Z" />
    <EventRecordID>1114</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>PC-XXXXX</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="EntryCount">1</Data>
    </EventData>
    </Event>

    Log Name: System
    Source: Microsoft-Windows-Kernel-Boot
    Date: 13/10/2015 23:16:46
    Event ID: 25
    Task Category: None
    Level: Information
    Keywords:
    User: SYSTEM
    Computer: PC-XXXXX
    Description:
    The boot menu policy was 0x1.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Boot" Guid="{15CA44FF-4D7A-4BAA-BBA5-0998955E531E}" />
    <EventID>25</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2015-10-13T22:16:46.476014700Z" />
    <EventRecordID>1113</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>PC-XXXXX</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="BootMenuPolicy">1</Data>
    </EventData>
    </Event>

    Log Name: System
    Source: Microsoft-Windows-Kernel-Boot
    Date: 13/10/2015 23:16:46
    Event ID: 27
    Task Category: None
    Level: Information
    Keywords:
    User: SYSTEM
    Computer: PC-XXXXX
    Description:
    The boot type was 0x0.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Boot" Guid="{15CA44FF-4D7A-4BAA-BBA5-0998955E531E}" />
    <EventID>27</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2015-10-13T22:16:46.476014400Z" />
    <EventRecordID>1112</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>PC-XXXXX</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="BootType">0</Data>
    </EventData>
    </Event>

    Log Name: System
    Source: Microsoft-Windows-Kernel-Boot
    Date: 13/10/2015 23:16:46
    Event ID: 20
    Task Category: None
    Level: Information
    Keywords:
    User: SYSTEM
    Computer: PC-XXXXX
    Description:
    The last shutdown's success status was true. The last boot's success status was true.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Boot" Guid="{15CA44FF-4D7A-4BAA-BBA5-0998955E531E}" />
    <EventID>20</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2015-10-13T22:16:46.476007000Z" />
    <EventRecordID>1111</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>PC-XXXXX</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="LastShutdownGood">true</Data>
    <Data Name="LastBootGood">true</Data>
    </EventData>
    </Event>

    Log Name: System
    Source: Microsoft-Windows-Kernel-General
    Date: 13/10/2015 23:16:46
    Event ID: 12
    Task Category: None
    Level: Information
    Keywords:
    User: SYSTEM
    Computer: PC-XXXXX
    Description:
    The operating system started at system time ?2015?-?10?-?13T22:16:46.327773100Z.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-General" Guid="{A68CA8B7-004F-D7B6-A698-07E2DE0F1F5D}" />
    <EventID>12</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2015-10-13T22:16:46.475870700Z" />
    <EventRecordID>1110</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>PC-XXXXX</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="MajorVersion">10</Data>
    <Data Name="MinorVersion">0</Data>
    <Data Name="BuildVersion">10240</Data>
    <Data Name="QfeVersion">16485</Data>
    <Data Name="ServiceVersion">0</Data>
    <Data Name="BootMode">0</Data>
    <Data Name="StartTime">2015-10-13T22:16:46.327773100Z</Data>
    </EventData>
    </Event>

    Log Name: System
    Source: Microsoft-Windows-Kernel-General
    Date: 13/10/2015 23:15:43
    Event ID: 13
    Task Category: None
    Level: Information
    Keywords:
    User: N/A
    Computer: PC-XXXXX
    Description:
    The operating system is shutting down at system time ?2015?-?10?-?13T22:15:43.869661100Z.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-General" Guid="{A68CA8B7-004F-D7B6-A698-07E2DE0F1F5D}" />
    <EventID>13</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2015-10-13T22:15:43.869662100Z" />
    <EventRecordID>1109</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="6076" />
    <Channel>System</Channel>
    <Computer>PC-XXXXX</Computer>
    <Security />
    </System>
    <EventData>
    <Data Name="StopTime">2015-10-13T22:15:43.869661100Z</Data>
    </EventData>
    </Event>

    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 13/10/2015 23:15:41
    Event ID: 109
    Task Category: (103)
    Level: Information
    Keywords: (35184372088832),(4)
    User: N/A
    Computer: PC-XXXXX
    Description:
    The kernel power manager has initiated a shutdown transition.

    Shutdown Reason: Kernel API
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>109</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>103</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000200000000004</Keywords>
    <TimeCreated SystemTime="2015-10-13T22:15:41.621481300Z" />
    <EventRecordID>1108</EventRecordID>
    <Correlation />
    <Execution ProcessID="716" ThreadID="720" />
    <Channel>System</Channel>
    <Computer>PC-XXXXX</Computer>
    <Security />
    </System>
    <EventData>
    <Data Name="ShutdownActionType">5</Data>
    <Data Name="ShutdownEventCode">0</Data>
    <Data Name="ShutdownReason">5</Data>
    </EventData>
    </Event>
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    Can you check the proper shutdown procedure for your emulators?  If I try to shutdown or restart while running Hyper-V with linux still running, the computer doesn't like it and will throw fits and hang.  I have to properly shut down the virtualization.  I just used google to find the proper shutdown procedure.

    http://blogs.msdn.com/b/virtual_pc_guy/archive/2011/01/10/turning-off-a-virtual-machine.aspx

     

    http://serverfault.com/questions/69983/whats-the-difference-between-turn-off-and-shutdown-in-hyper-v

     

    I doubt if the problem is the i5 4460, but you can test it if you want.

    https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool-64-bit-

     

    Edit: Although I know you're not running hyper-v, when i connected my speakers to monitor thus using intel display audio, it caused all kinds of problems with hyper-v.  But when I plugged speakers in to onboard realtek audio, the problems went away.  Unrelated to your problem....probably...but just thought I'd throw that out there.

    I'm not an Acer employee.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    AXC-605 spare parts CPU:

    IC CPU HASWELL PENTIUM G3220 2C 3.0GHZ C KC.32201.DGG

    IC CPU HASWELL I3-4130 2C 3.4GHZ C-0 65 KC.41301.CI3

    IC CPU HASWELL I5-4440 3.1GHZ 95W LGA C- KC.44401.CI5

    IC CPU HASWELL I7-4770 3.4GHZ 8MB LGA 84 KC.47701.CI7

     

    you mentioned i5-4460, so i suspect that your BIOS is missing microcode for 4460, it's worth a try to re-install the original CPU and check if the issue is still here.

    I'm not an Acer employee.
  • tazzer
    tazzer Member Posts: 24 New User

    Thanks for your response and feedback

     

    I need HyperV for Windows Phone emulators but I haven't upgraded Win10 home to Pro yet as I was waiting to see if I could find a resolution.

     

    Since the last clean build of the system there is no HyperV and no other VM's like VirtualBox from Oracle which I use for Android app development with Genymotion.

     

    There really is very little installed on the system at this moment in time and no VM's. It's also worth noting when this behaviour started to occur after upgrading the hardware I wiped the system and restored the OEM build of 8.1 (complete with all the junk that lie McAfee that it installs) after wiping the C & D drives. In the clean 8.1 build, the same restart issues were there and essentially that's been restored to factory state.

     

    Thanks for the links, I will run the diagnostics for my own peace of mind. The system is completely stable when running.

     

     

     

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    Did you use diskpart clean?

     

    Here's a random xc-605 running i5 4460 with same board. 

     

    60.SVND1.004ASSEMBLY FRONT BEZEL SILVER W/USB 3.0 HOLECOVERN
    KC.44601.CI5CPU INTEL CORE I5-4460 LGA 3.2G 6M 1600 1150 84W HASWELL SR1QKCPU/PROCESSORY
    HI.10800.071CM ICOOLER LGA1156 W/I PURE AL 40MM W/I 9225 FAN W/I 18 DUCT FOR 8.5LHARDWARE.COOLINGN
    33.SKQD1.001FRONT I/O BRACKETHARDWARE.MISC.N
    33.SKQD1.002HDD&ODD BRACKETHARDWARE.MISC.N
    60.SVND1.002HDD & ODD BRACKETHARDWARE.MISC.N
    60.SVND1.003ASSEMBLY FRONT IO BRACKET W/FRONT IO & CARD READER BOARDHARDWARE.MISC.N
    DC.10811.00HCOOLER MASTER 65W COOLER FOR TOWER SUNON FAN LGA1155HARDWARE.MISC.N
    DC.10811.00JCOOLER MASTER 95W COOLER FOR TOWER WITH SUNON FAN LGA1156 95W W/I DUCT CMHARDWARE.MISC.N
    DC.10811.00NCOOLER MASTER 65W FOR TOWER WST STOCK DP6-9KDSA-R1-GP W/I PURE AL 25MM W/I 9225 FAN FOR DTX AIO / 73W LGA1150HARDWARE.MISC.N
    DC.10811.00QCOOLER CM 65W FOR TOWER ECS STOCK DP6-9KDSA-R1-GP W/I PURE AL 25MM W/I 9225 FAN FOR DTX AIO / 73WHARDWARE.MISC.N
    DC.10811.00RCOOLER CM 95W FOR TOWER ECS STOCK W/I PURE AL 40MM W/I 9225 FAN W/I 18 DUCT FOR 8.5LHARDWARE.MISC.N
    DC.10811.00YCOOLER CM 95W LGA1155/1150HARDWARE.MISC.N
    DC.10811.00ZCOOLER CM 65W LGA1155/1150HARDWARE.MISC.N
    DC.10811.010COOLER CM 65W LGA1155/1150HARDWARE.MISC.N
    DC.10811.011COOLER CM 95W AVC LGA1155/1150HARDWARE.MISC.N
    HI.10800.068AVC ICOOLER_1156 PURE AL 35MM HS W/I FAN 9225 W/I 20MM FAN DUCT FOR 8.5LHARDWARE.MISC.N
    KH.50001.038HDD 500GB 7200RPM SATA 3 16MB 3.5 4K ST500DM002 SEAGATE (PHARAOH 4K) LF F/W:KC45HDD/HARD DISK DRIVEY
    DK.USB1B.06SKEYBOARD LITE-ON SK-9626 USB BLACK USKEYBOARDN
    DK.USB1K.001KEYBOARD KYE OM-130006A/K USB BLACK USKEYBOARDN
    DK.USB1K.03PKEYBOARD KYE OM-130006A/K USB BLACK US WITH NEW F/W V221KEYBOARDN
    DB.SRPCN.001MB KIT AXC-605 INTEL H81 N/A INTEL HD GRAPHICS RTL8111GA ACER LOGO DTX W/O 1394 V1.0 LFMAINBOARDY
    KN.4GB07.006MEM 4GB DDR3L 1600 UNB-DIMM ACR16D3LU1KBG/4G KINGSTON LF+HF 512*8 1.35VMEMORYY
    KN.4GB07.009MEM 4GB DDR3L 1600 UNB-DIMM ACR16D3LU1NGG/4G KINGSTON LF+HF 256*8 1.35VMEMORYY
    KN.4GB0G.024MEM 4GB DDR3 1600 UNB-DIMM HMT451U6AFR8C-PB HYNIX LF+HF 512*8 1.5V / 29NMMEMORYY
    I'm not an Acer employee.
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    Since you have latest BIOS, then you know it supports Haswell Refresh.

    I'm not an Acer employee.
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    I'll post the steps for a clean install of Windows 10 in case you missed them in the other thread.

     

    A clean install of windows 10 would typically go like this:

     

    1. Backup all your important personal files like photos, word documents...etc..etc,,..because the following steps will wipe your HDD or SSD.

    2. Create a windows 10 installation media (either USB or DVD--doesn't matter which).  Choose "install on a different PC".

    http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install

     

    3. Go in to your BIOS settings and enable the "Boot Menu" and then save/exit.

    4.  Boot the windows 10 USB or DVD installation media.

    5.  After you choose your language, look for "Repair your PC"...and select "Repair your PC".

    6. Navigate in the menu and select "Command Prompt"

    7. Use "diskpart clean" which will wipe your HDD or SSD.  Be careful here, because if you select the wrong drive.....that would be bad.

    http://forum.crucial.com/t5/The-Cru/Reset-your-SSD-to-factory-settings-Windows-DiskPart/ba-p/162503

    8. After diskpart clean successfully runs, exit out of diskpart, and exit out of command prompt.

    9. Navigate in the menu until you find "shutdown your computer"...and shutdown your computer.

    10.  Turn on your computer, and install windows 10.  Choose custom install,  Left click on your blank drive that says "unallocated space" to select it. Left click on "next".  After you click "next", the windows installer will automatically format and partition your HDD/SSD and install windows 10 for you.  When it asks for a product key, you don't need to enter a key.....just click on "skip" or "not now", or "do this later".  It should automatically activate when it's done installing (assuming you're connected to internet).

    11.  Check Acer website for drivers.

    http://us.acer.com/ac/en/US/content/drivers

    12. Or check windows update.  I use all of the drivers on Acer's website except for the 4600 graphics driver which I get from windows update or directly from intel website.

    I'm not an Acer employee.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    stupid question: have you done a CMOS reset after ram and CPU install?

     

    I'm not an Acer employee.
  • tazzer
    tazzer Member Posts: 24 New User

    I never did a CMOS reset. I did flash the BIOS using the documented steps.

     

    I wasn't aware you have to go to the lengths of pulling the battery out. Seems a bit extreme.

  • tazzer
    tazzer Member Posts: 24 New User

    Hi Jordan,

     

    I know it sounds daft but the PC was working fine on Win10 (including restarts) until I swapped the CPU and RAM and suddenly it wouldn't be a reboot and does nothing when you exit the BIOS.

     

    I did a reapir and selected the option for reset to factory default and wipe all data. Done this twice now. I don't have an SSD as there is nowhere to put it in the case. I'll propbably junk the optical drive at some stage as I never use it and put the SSD there but for now I'll just use the 1TB drive.

     

    I can do the steps below but surely wiping the system and resetting to factory default is more or less the same?

     

     

     

     

     

     

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    ---In theory, you shouldn't need to reset the cmos after upgrading the ram or cpu, it should auto detect, but sometimes you do have to reset cmos for whatever reason.

     

    -- The first time you install or upgrade to Windows 10, it does take extra time to load the graphics driver (even on my computer with SSD). The screen will remain blank for what seems like an eternity.  Since I have same computer without SSD, I know what you experienced there.  After a couple days and a few restarts, it speeds up to normal.  Manually powering down your computer during the upgrade was a bad idea...and could easily have corrupted something. Smiley Happy

     

    --The diskpart clean instructions are for both SSD and HDD.  I wrote that in the instructions. Smiley Wink Diskpart clean ensures that the EFI partition is deleted and you are able to start over fresh.  I don't believe that using the internal recovery is a complete fresh start like diskpart clean gives you.

     

    --I'm using this graphics driver for HD4600......10.18.15.4279  I think it's the one that Windows Update gave me, but I can't remember...maybe I got it from intel website..  It's newer than what's on Acer's website

     

    --Both my Acer computers w/H81 and w/ i5 work great with windows 10 and I used the instructions that I gave you.

     

    --I'm out of ideas. Smiley Sad

     

    --You can lead a horse to water, but you can't make 'em drink Smiley Happy

     

    I'm not an Acer employee.
  • tazzer
    tazzer Member Posts: 24 New User

    Jordan,

     

    I'm not disputing what your suggesting, I'm just saying that Win10 worked fine.

     

    The steps simply were:

     

    PC working fine (including restart)

    Power down PC

    Swap CPU and RAM

    Reboot

     

    PC No longer reboots.

     

    This suggests if you change the CPU/Ram you have to completely erase your partitions if using Windows 10 and rebuild your system from scratch. That would make it a big deal for a lot of people Smiley Indifferent

     

     

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    Good luck my friend.

    I'm not an Acer employee.
  • tazzer
    tazzer Member Posts: 24 New User

    Fair enough.

     

    Thanks for your help.