Have recently run into several really cumbersome problems with my Acer Aspire R3-471T, which I bought only a few months ago. I have never had an Acer product before but had done some research prior and it didn't sound like a bad choice at all... now I'm beginning to seriously second guess that. It's absolutely ridiculous to have this many problems already on such a new computer.
Here's a basic list of the problems I've noticed recently...
1) The speed.
For some reason my laptop has slowed down considerably since when I bought it. Why? There are no viruses or anything of the sort on it, but it takes abnormally long now to load the home screen (once you log in) and probably once out of every three times I turn the computer from off to on it takes a really long time to even get to the log on page, sometimes being seemingly stuck on a backlit but all black screen with nothing on it for a minute plus. Then, a Windows 10 looking screen with the circular 'loading dots' going around, with an orange background usually, for 30 seconds maybe longer before even getting to that log on screen. Then as stated once I type in my log in info it takes way longer than it should to properly load the home screen. So much so that I don't even bother doing anything on it for a solid 2 minutes or so. The clock on the bottom right takes at least 30 seconds to load usually, and when I press the start menu icon that'll have a delay, and trying to open Chrome or anything really before allowing the computer 2+ minutes to 'get itself together' is often completely useless, not doing anything at all, or only actually opening a minute or so after I pressed the program.
2) The touchpad.
Maybe this is a Windows 10 issue, or a combination of W10 and Acer, because it has only started really happening with the computer after the upgrade. Basically the pointer with the touchpad now often lags behind and is sometimes jittery because of this (this seems like it probably has something to do with the general slowness/laginess of the machine as stated in my first point above...) but the even weirder and more annoying problem is that on top of the lag the computer will make a 'beep' sound out of the speakers when I move my finger around on the touchpad. It's not consistent and doesn't always happen, which is even more odd... but does frequently happen and the sound is definitely directly related to using the touchpad (and I've tried figuring it out, but the pattern of movement on it seems to be relatively random in terms of what triggers the sound -- which by the way sometimes happens multiple times in a row 'beepbeepbeepbeepbeep')
3) Booting up.
Recently my laptop has become really, really touchy and unpredictable in terms of the basic reliability of it when booting up. I close the lid of the laptop when I'm done using it like any other person does... but recently when I open the lid back up to use it again... nothing happens. Nothing. It's just a black screen. Not only that, but pressing a key or multiple keys on the keyboard doesn't wake it from what one would assume to be 'sleep mode' (seeing as I didn't fully turn it off before, just shut the lid, and the light indicates it's not only charging but still on/active). Using the mouse/touchpad/clickpad also does absolutely nothing... this happens really frequently now and is very annoying, as it forces me to do a hard reset on the system each and every time. There is simply no way around it. Even pressing the power button once does absolutely nothing when it's in this state 99% of the time, so the only option is to hold it down til it's all the way off, then restart it from there -- losing everything that was open previously in the process.
This is just unacceptable and if there are no solutions there must be some sort of warranty, either a return and replacement or (preferably) a complete refund of this expensive, though apparently incompetent machine Acer offers, because this is just ridiculous.
Any help would be greatly appreciated. Thank you.
