My bulb exploded over my 8yr old daughter... now what?

Louie1
Louie1 Member Posts: 1 New User

Hello,

THe bulb in my Acer H5380BD Home Theater Projector (2013 Model)
exploded without a cause!

How can I get a replacement, this is less than a year old!

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,380 Trailblazer

    Hello,

     

    I sincerely hope your daughter was not hurt or burned.Smiley Sad

     

    You'll find below the part number of the lamp module:

    MC.JH111.001ACER.LAMP.MODULE.H5380BD

     

    You can also request a quote and place an order from your Acer store by chat or by phone.

     

    Note:

    I'm not an Acer employee. I'm just a volunteer.

    France
  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    Louie1,

     

    I second what Laurent said, sorry to hear about the whole situation!

     

    Is your daughter okay, did she get hurt at all?!? Having a 13 year old daughter of my own I have an idea of what sort of reaction probably took place, she was 8 once but we always want the best and safest for them even after they grow up. Smiley Wink

     

    I am going to send you a PM (private message) in regards to this to go over a few things.

     

    Again, very sorry to hear about something like this! Smiley Sad