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need assistance

Hello Everyone:  Greetings from Cape Cod!

 

I bought my sister an Acer Aspire E Laptop E11-731-4669, 17.3" HD Laptop and the password I put in for her doesn't seem to work. Can someone help me figure out how to have her start over and put in a password? Thanks for your help.

 

Lucy

FAQ & Answers

  • philetusphiletus Posts: 4,428ACE Pathfinder

    Maybe you had caps on when you entered the password.

    You can try to factory restore it by, as soon as you start, hold down ALT and start tapping F10. I don't know if it will ask for the password. If you can't remember the password and restore won't work, you will probably have to get recovery disks from Acer and buy a new Hard drive.

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