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I have a 2-in-1, the Acer Aspire Switch 10 FHD model. Its still within the 12 month warranty
It has developed 2 problems, firstly the docking connection is poor, it keeps disconnecting the hard drive at the slightest move/adjustemt of screen angle and secondly, more recently,the audio jack developed a problem , more exatly the sound coming out of the internal speakers is fine, but thru the headphones there is this annoying, loud, constant ticking sound. Tried many headphones, same results, so must be clearly some hardware problem with the jack itself since re-installing the audio driver did NOT help either.
So anyway I opened a case with the customer care , http://customercare.acer-euro.com/customerselfservice/ , wrote with exact details what the problems were, then got a message immediately after confirming the case number and that someone will contact me soon.
Today (3 days later) I received what looks like an automated/template email ,telling me to try to restore the tablet to factory settings. Moreover, they also CLOSED the case telling me in the end "If the problem continue please let us know again".
So now I will have to open another case, spend 20 minutes writing the details again, and then what? What if they close it again??? I live in Cyprus, a small place so I don't even know if they have any service here, the original email I received when opening the case was saying that soon someone will contact me with details on where to post the tablet for them to fix it.
Plus, the emails come from "[email protected]>" which is very convenient since I cannot even reply back?!?
So far I am quite disappointed with Acer, this will most likely be the first and last ever product I buy from them. Shame as on paper ir was supposed to be a good product, but these two issues are quite major and if they won't even bother to help me fix it...that's very poor service.