Acer E5-551G Radeon R7 M265 Graphics card not recognized in display adapter

Sada
Sada Member Posts: 2 New User

I bought an Acer aspire E5-551G T16Q notebook on 29th august 2015 and the specifications say that it has AMD Radeon R7 M265 2 GB dedicated VRAM but while checking display adapter I found that the Graphics card is not available and it shows 256 MB Microsoft basic display adapter.I have installed AMD catalyst driver but it comes with a message "currently there are currently no settings that can be configured using AMD Catalyst control center."

I tried everything which I found in Acer community like setting power options to high performance, but nothing changed.

I'm getting frustrated as nothing is working out.Please suggest anything to sort this issue out.

 

I'm attaching the image of current specification and AMD Catalyst center dialogue box fo reference.acer.png

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Windows logo key + x
    click on Device manager

    click on display adapter

     

    how many display adapters appears?

     

     

    I'm not an Acer employee.
  • Sada
    Sada Member Posts: 2 New User
    Hello Ironfly !! Only one display adapter showing i. e. Microsoft basic display adapter.