Switch 10e won't detect HDD

wafi
wafi Member Posts: 2 New User
edited March 2023 in 2015 Archives

Hi. I've got problem with my switch 10e, when connected to the keyboard docks, i can use the keyboard but it wont detect the 500gb HDD that originally comes with the keyboard. These happens after i upgraded to windows 10. Please, can someone help me with these problems as there is so many important files in the hdd?

 

Thank you.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    first of all check on device manager if any yellow exclamation mark is present when connected to keyboard dock.

     

    windows key logo + x

    device manager

     

    then

    check if the HDD is available on Disk management

    windows key logo +x

    disk management

    I'm not an Acer employee.
  • wafi
    wafi Member Posts: 2 New User

    No there is no yellow exclamation mark present. But in the disk management my hdd is listed but it says unallocated. As follows, 2.jpg

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    try a partition recovery/restore if you have files to recover:

    http://www.easeus.com/partition-recovery/

     

    download, install

    I'm not an Acer employee.