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Screen Does Not Turn On After "Turn Off Display "

I bought a new laptop ( Acer aspire V5-573G) with windows 10 installed a week ago and the laptop screen does not turn on after  "Turn Off Display " even all other components working.The screen does not on after pressing keys and hovering mouse, although there is no problem when laptop goes to sleep. I have to restart the computer each time it happens.

Please tell me it is a hardware issue or software and any solution i can work upon

 

 

 

 

 

 

Acer aspire V5-573G

intel core i7

Windows 10 (fully updated)

Answers

  • -Justin-Justin Posts: 2,362Member

    nishant,

     

    I just want to clarify your statement, did it come with Windows 10 installed out of box, or did you upgrade from Windows 8.1 to Windows 10? If it came preinstalled can you provide me the full model number?

     

    If you upgraded, did the problem exist immediately after the upgrade and before any updates were performed?

    If it came with Windows 10 preinstalled, try to perform a refresh.

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