keyboard and touch pad not working after windows 10 upgrade

Hi, 

Aspire Switch 10 notebook.

I have upgraded to windows 10 and now my keyboard and touch pad dont work!  Any help would be appreciated.  I cannot seem to find any driver or other updates.

 

FAQ & Answers

  • -Justin-Justin Member Posts: 2,362 Skilled Specialist

    kirkby3421,

     

    Remove the drivers, do a restart, and let Windows 10 install the drivers.

  • digitalwanddigitalwand Member Posts: 3

    Acer-Justing,

     

    I have the same problem on SW5-011 (Aspire switch 10) -- After upgrade to Win-10 the touchpad and keyboard no longer work.

     

    Can you be more specific and provide more details for simple people -- What spcific drives to remove and how?

    I don't see any Win-10 drivers for my system on the ACER download site.

     

    More info:  

    I can connect external Mouse or keyboard to the USB port and they work -- but the touchpad and builtin keyboard do not work (Already applied the bios patch etc.).

    No knowing better -- I thought it is a bad keyboard (odd, gone bad after win-10 update?), I got a new keyboard -- same problem.

     

    Please help.

     

  • padgettpadgett ACE Posts: 4,037 Pathfinder

    I have made several machines functional by just forcing the latest Acer Win 8 or even Win 7 drivers that worked. Some have used HP or Dell drivers but I have never needed those. See my DPTF post on how to force.

  • digitalwanddigitalwand Member Posts: 3

    I understand your comments.  Though, the one relevant item on ACER download site for my system, SW5-011, is

    "IO Drivers Intel Serial IO Driver 603.9600.1948.28229" which is listed for Win-8.1 32bits -- But, when you expand it, it states it is 64bits -- and when you try to force install it the OS also reports an error as it being for 64bits (the SW5-011 is running 32bits os).

     

    Seems that ACER posted the wrong file.

     

    The Aspire Switch 10 is a nice system, at least for my needs, but without the keyboard/touchpad it is useless, it is just another tablet. 

  • -Justin-Justin Member Posts: 2,362 Skilled Specialist

    digitalwand,

     

    I will look into the driver issue for you and respond when I have an answer.

  • stoneycstoneyc Member Posts: 2

    had same problem after windows 10 upgrade on touchpad not working what i did was went into the bios and changed touchpad from advanced to basic and now it works

  • BeeAyeCeeBeeAyeCee Member Posts: 1

    Where/how do you change the bios ?

     

    Thanks.

  • lab118lab118 Member Posts: 1

    hi I am new to Acer help thing and computers are not my friend

    I login use one mircsoft ID as admin update to window 10 restart after download and went to write an email the mouse pad thingee work but I could use my keyboard to type but could on the screen ... rung mircsoft and setup and new account ... the new account I can type on screen and with key board but I can't update if keeps failing .  What is wrong with my computer do I need an other account again????

     

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