Iconia W4 stuck in windows login after updating bios, please help

stained33
stained33 Member Posts: 2 New User

Hi,

 

My iconia w4 is now stuck at login screen after updating the bios which was from acer updater.  The screen froze and could not login or shut down the tablet properly.

 

Thanks

 

Answers

  • robw3
    robw3 Member Posts: 40 Troubleshooter

    I'm guessing by now it's run out of power and shutdown, but if not have you tried to force a shutdown by holding the power button down for 10 or 20 seconds or however long until the screen turns off?

  • stained33
    stained33 Member Posts: 2 New User

    Hi robw3,

     

    No it did not run out of power, I did a force shutdown which took 12-15 seconds.  After that, I opened it again and goes back to the same login screen and froze.

     

    Thanks