W4-820 won't wake up from long sleep

kampua
kampua Member Posts: 2 New User

Basically the same problem as http://community.acer.com/t5/2014-Archives/W4-820-resume-from-long-sleep-Freeze-issue/td-p/234934

 

Does not seems to have been fixed by Acer.

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    kampua,

     

    If you haven't already, we have a driver package dated August 2014 that you can attempt to install and see if that resolves your issue. I would also like to suggest that you check the Acer Live Updater for updates, there may be something it finds to resolve the issue.

  • kampua
    kampua Member Posts: 2 New User

    All updates have been applied, but I still have the problem that W4-820 won't wake up from sleep. Should I send you a log file or something?

  • MrLolendo
    MrLolendo Member Posts: 8

    Tinkerer

    Another frequent problem. In my case sometimes Tablet wakes up generally after 10 sec but then sometimes keyboard do not show up to type password.
  • macnews
    macnews Member Posts: 3 New User

    I am also having this problem with my new W4-820. I have updated the BIOS and drivers, and also upgraded the OS to Windows 10. I have a problem where I click the power, hold the power button and also try the Windows key. Nothing will wake the device.