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Hi please bear with me as I am a silver surfer and technically challenged. I have a 1yr old Acer Espire E15 windows 8.1. On returning from holiday a week ago my computer was fine for two days, and now I am ready to throw it throw it the window. I have lost, for some unknown reason excel,word and email (outlook). I lost access to the internet yesterday, and discovered Google appears 25mins after I have requested it. Microsoft offered me a free upgrade to 10.1 which I reserved but have not downloaded. Please can someone help before I commit suicide.