camera app is not working!

aseidman

I have s7 392 with windows 10. Web cam will not  work. When I go to divice manager I receive the following

 

This device cannot start. (Code 10)

{Access Denied}
A process has requested access to an object, but has not been granted those access rights.

 

When I try to update the driver I receive the message you have the latest driver. I do not see Acer Crystal Web Cam program when I list all programs.

 

Can any help? Thanks.

 

Alan

-Justin

aseidman,

 

Try to access the hidden Acer Recovery Management partition and see if it is listed as an application or driver to install. You can access it by clicking Start, All Apps, Acer folder, Acer Recovery Management.

aseidman

Yup tried that, done that, didn't work. One phone with Microsoft help for two hours who got it working. In addition ACER chat support was no help what so ever. Very poor service.

-Justin

aseidman,

 

Sorry we could not get it working for you with my help or chat support. 

 

What did Microsoft have you do to get it working?