E5-571 randomly drops wifi

BrianMcDowell
BrianMcDowell Member Posts: 3 New User

I need a permanent fix for my Qualcomm Atheros AR956x adapter. I reverted to an earlier driver; does not work. Is there a fix for this yet?

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    BrianMcDowell,

     

    Would you please provide some more information in regards to this issue?

     

    Which operating system are you using?

    Have you downloaded and installed the drivers from the Acer support site, rather than download and update to them?

    Have you made sure your router is using the most up to date firmware?

    Do you experience this problem with a different network (different location)?

  • BrianMcDowell
    BrianMcDowell Member Posts: 3 New User

    OS 8.1

    There is no driver in the zip file for Wireless-Atheros. You need to correct that. The support person from India helped me download it, but there was not a fix there.

    I do not know about the router firmware. This suddenyl stopped working because of a change to the computer, not to the router. It is working fine with every other laptop and device in the house.

    If I cannot speak with someone from Acer in this country, I will probably have to return this computer for a refund. I cannot run my business without a reliable wireless connection.

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    BrianMcDowell,

     

    I have sent a message to our download support team to see about getting the wireless drivers in the zip file, it only had Bluetooth drivers that I could see. I will reply again once I receive a message in regards to it.

  • BrianMcDowell
    BrianMcDowell Member Posts: 3 New User

    Thank you. Can you give me the phone number of a person in customer service (not a support technician) who can discuss a refund for this computer?

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    BrianMcDowell,

     

    Sorry to hear that you are thinking about returning the product, and as far as refunds go, you would need to speak with the location where you purchased the product.