just a Few minutes ago, maybe 30 i was typing a paper for my penal law class while charging my chromebook. out of no where the screen blanked for about 4 seconds and when it came back on there was a huge crack in the screen. only the right side of the screen is visible. Immediately i called ACER becuase 1) my paper is due tonight and 2) becuase what the heck!?!?!? I was transfered to the the techncal departmnt after providing my SNID. the representative's line was choppy but just clear enough for me to hear the two questions she asked me. 1) did you drop the computer? -no im sitting at a table 2) were you using the touchscreen to type? i do no have a touchscreen. she puts me on hold and tells me that i have a limited warranty so i have to pay $119.99 to fix the screen that broke on its own. If i did NOT drop the computer OR put too much pressure using the touchscreen that i do not have why a iresponsible for paying for this ? When i asked to sepak to a manager the rep told me that i could not but that she would put me on hold and talk to her supervisor on my behalf.. when she came back she repested the same nonsense about it not being covered.
i gave acer a second try and i am disappointed yet again.
