windows 10 wont activate with supplied windows 7 key

philiprose902
philiprose902 Member Posts: 1 New User

when i upgraded to windows 10 the windows 7 key on the laptop does not work.

The error code says it is a volume license key and that i must get an activation key from acer for my aspire 5734z.

How can i get back to the old windows 7.

 

Answers

  • billsey
    billsey ACE Posts: 35,056 Trailblazer

    You have to upgrade to get the key transferred. Doing a clean install of Windows 10 will not get you a key unless you have already done an upgrade install. Either roll back to Windows 7 or install Windows 7 from your recovery disks. The do all updates (it'll take quite a while) and once there are no more new updates you can do the upgrade.

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  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    Is your volume license Enterprise ? (run MSINFO32 and the first line will tell you). If so it is not eligable for the on-line upgrade, Only 7 starter, home, or pro.