VN7-791G - "s" key on the keyboard only works if you hit it in the middle >>

squarewave00
squarewave00 Member Posts: 4 New User

This is a new laptop.  I've tried pulling up the key in question and cleaning it, but there is no change.  You have to hit the key really hard in the center to get it to register.  It's very frustrating.

 

Seems dumb to return the laptop for such a small thing, especially since I have it set up with Windows 10 and all of the software I need for working remotely.

 

Anyone have any technical repair suggestions?  Do I buy a new keyboard?

 

Thank!

Andrew

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    squarewave00,

     

    Sorry to hear that you are having issues with a brand new system, but you can replace the keyboard if you would like, or you can have Acer do it for you at their repair center.

     

    Link to set up repairs online

    Chat online with a technician (available 24/7)

  • squarewave00
    squarewave00 Member Posts: 4 New User

    I would love a new keyboard if that'5 an option. Please advi5e.  I can do the in5tall my5elf.

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    Would you please PM (private message) me the following information, I will see what I can do.
    SNID or serial number
    Contact name
    Contact number
    Email address
    Shipping address