unfortunately the process com.android.phone has stopped error message pops up on Acer E700

sulistyo
sulistyo Member Posts: 2 New User

Hello, my name sulistyo, from Jakarta, still new in android smartphone.

I have USSD Code Connection problem on my Acer Liquid E700 android smartphone. Shortly after I send ussd code to any local operator, "unfortunately the process com.android.phone has stopped" error message pops up on its display. I have googled and tried the tricks and tips regarding the problem except factory reset, but none is solved.

Please help me solve the problem, before I take a factory reset action. Thanks for your help.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    try this:

     

    settings/apps

    swype to left until you reach ALL tab.

    scroll down to Phone icon

    tap it

    tap on clear data

    tap on force stop

    reboot your device

     

    then try again with SSID code, if it still crash, only a factory reset probably will fix the issue.

    I'm not an Acer employee.
  • sulistyo
    sulistyo Member Posts: 2 New User

    Thanks for your fast reply sir, I have tried the suggestion, but the problem persists, maybe I have to prepare data backup first to try the last effort, the factory reset.