Headset microphone is not working on Aspire E14. Help please?

sweetahnne2007sweetahnne2007 Member Posts: 3 New User

I've purchased an Aspire e14 laptop and a headset ( GE 98974 Voip Stereo Headset ) but the microphone on the headset is not detected by my laptop.  I have tried other headsets but the mic still doesnt work. I have updated the driver but it still doesnt work.

 

Device manager does not detect the other microphone.

 

devicemanager.jpg

 

Headset has a 4 pin single jack. 

Please help.

 

Thanks,

Anne

Best Answer

  • sweetahnne2007sweetahnne2007 Member Posts: 3 New User
    Accepted Answer

    EUREKA!!

     

    I was able to fix the problem!

    In case you are experiencing the same, this might work:

    1. Pull up the TASK MANAGER. Under the "Start up" tab, check if Realtek HD Audio Manager is disabled. If so, right click on it and then click on "Enable".

     realtek 1.jpg

    2. Search for "Realtek HD Audio Manager" and click on it.

    2.jpg

     

    3. Under Microphone tab, make sure mic is not on mute and click on the folder icon on the right side

     

    3.jpg

     

     

    4. Once you click on the folder on the right side, a pop up like this will display and you will need to make sure that the radio box is ticked like the picture below:

     

    5.jpg

     

    5.  Now, plug in your headset-mic device and you should see a pop up message like so...and tick on the "HEADSET" radio button.

     

    6.jpg

    Now, you may test the microphone by using Sound Recorder or skype.

    It worked for me and i felt so helpless.

     

    I even tried Acer's chat support and the person didnt even asked troubleshooting questions and just told me to bring the unit to a service center Smiley Sad

     

    I hope this helps!!

     

    Thanks,

    Anne

     

     

FAQ & Answers

  • sweetahnne2007sweetahnne2007 Member Posts: 3 New User
    Accepted Answer

    EUREKA!!

     

    I was able to fix the problem!

    In case you are experiencing the same, this might work:

    1. Pull up the TASK MANAGER. Under the "Start up" tab, check if Realtek HD Audio Manager is disabled. If so, right click on it and then click on "Enable".

     realtek 1.jpg

    2. Search for "Realtek HD Audio Manager" and click on it.

    2.jpg

     

    3. Under Microphone tab, make sure mic is not on mute and click on the folder icon on the right side

     

    3.jpg

     

     

    4. Once you click on the folder on the right side, a pop up like this will display and you will need to make sure that the radio box is ticked like the picture below:

     

    5.jpg

     

    5.  Now, plug in your headset-mic device and you should see a pop up message like so...and tick on the "HEADSET" radio button.

     

    6.jpg

    Now, you may test the microphone by using Sound Recorder or skype.

    It worked for me and i felt so helpless.

     

    I even tried Acer's chat support and the person didnt even asked troubleshooting questions and just told me to bring the unit to a service center Smiley Sad

     

    I hope this helps!!

     

    Thanks,

    Anne

     

     

  • mybellemybelle Member Posts: 1

    You are an angel without wings. You've solved the problem I was bearing for a week now re microphone issues. Thanx a lot my friend! Smiley Happy

  • AwKeiHAwKeiH Member Posts: 1

    YOU ARE MY HERO! ACER SHOULD PAY YOU. THANKS A TON MATE!

  • sweetahnne2007sweetahnne2007 Member Posts: 3 New User

    Glad it helped Smiley Happy

  • sheilaicruzsheilaicruz Member Posts: 1 New User
    thank you so much for this! ive been trying to contact the chat support team the whole day to no avail, i didnt want to call them as i wanted to see the instructions and yours is very details with pictures! thank so much!!!
  • EstymatorEstymator Member Posts: 1 New User
    You help me a lot. Register here just to thank you bro :D
  • BiyonceBiyonce Member Posts: 1 New User
    i wanna thank you to this kind human being, i searched on youtube and there is nothing. But you came in to my life hahaha thank you so much
Sign In or Register to comment.

Who's Online1.3K

Acer-Erick
Acer-Erick
AngelPerez
AngelPerez
ArtiFixel
ArtiFixel
billsey
billsey
brummyfan2
brummyfan2
dlo0327
dlo0327
Docpru
Docpru
EmilioGC
EmilioGC
gabrielamartins11
gabrielamartins11
Jack22
Jack22
JackE
JackE
Jayeshr007
Jayeshr007
John_Marcio
John_Marcio
JonatanLP
JonatanLP
JOSHUA282367
JOSHUA282367
JoséLúcio
JoséLúcio
julioluchiari
julioluchiari
JustNeon
JustNeon
kabelsalat
kabelsalat
Light_my_fire
Light_my_fire
Lodetti
Lodetti
matborst
matborst
mxdles
mxdles
Nol
Nol
nosleep666
nosleep666
shabarish_Reddy
shabarish_Reddy
Teodor
Teodor
xWesley
xWesley
Zeiler
Zeiler
dlo0327
dlo0327
Acer-Erick
Acer-Erick
+1.3K Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

New Here?

So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos

Member Highlight

We are honored to have Leostat in the Acer Community. With their dedication, support and effort, Leostat has become one of the main collaborators. On behalf of our Acer Community Team and all of our users, we want to recognize and thank you for your dedication!

Total Posts and Comments: 1298

Total Points:4237

Total Accepted Answers: 163

Leostat Overclocked Contributor